Help With An Order
My Order Never Arrived
Wrong Or Missing Items
Product Damage Or Quality Issues
Change Payment Method
I Have An Unknown Charge
Our goal is to fulfill every order. If you never received your order but were charged for it, contact us at help@kytedelivery.com so that we can make it right and get you back to ordering. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
If the order you received included incorrect items or was missing items, let us know. Please contact us at help@kytedelivery.com within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution. Mention the exact missing or incorrect item(s) in your order. If you received an incorrect item, please upload an image of the item you received. We won’t be able to replace the order, but you may be eligible for a refund.
We’re sorry the order you received didn’t meet your expectations. Please let us know what went wrong by contacting us at help@kytedelivery.com. We’re able to provide the best support if contacted within 48 hours of placing the order. We recommend providing a photo of your order, so we can thoroughly review your request.
If you need to change the payment method for an order that was already delivered, share the brand and last 4 digits of your preferred credit card by emailing help@kytedelivery.com. We can’t switch payment for orders that haven’t been delivered. If you haven’t placed your order, you can change your payment method in User Settings.
Seeing two charges? It’s possible it may be an authorization hold. All orders create an “authorization hold” when you place an order, which is similar to what happens when you check into a hotel and the concierge holds a charge on your credit card. Once the order goes through, this hold clears and you should see only the single charge for the order.