Account And Payments
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Forgot my password

If you forgot your password, the fastest way to reset it is by selecting “Request a link to reset your password” in the sign-in page. After entering the email address associated with your account, you’ll receive an email from us containing a password reset link. This link will expire after 10 minutes. If you do not open it in time, you’ll need to request again to receive a new link. It’s a good practice to create a unique password. Be careful not to share your password in emails or other communication. Customer support will never ask you for your password.

Account Settings
  1. How do I update my account information?

    2. Click Account & Settings after logging in to update your saved addresses, payment methods, or any other account settings. For more help, please contact us at help@kytedelivery.com.

  2. I need help deleting my account

    3. Please contact us at help@kytedelivery.com if you wish to permanently delete your account. Your account will be immediately deactivated, and after 30 days it is permanently deleted. Any unused credits, promotions, or rewards are removed as well. Kyte may retain certain information after account deletion as required or permitted by law.

  3. Updating saved addresses

    4. You can save up to 3 addresses on your account so you can quickly select where you’d like your order delivered. Click Account & Settings, and select “My Address” to edit, add, or remove existing saved addresses.

Payments
  1. How do I update or delete a payment method?
    • Click Account & Settings and select “Payment Methods” to edit, add, or remove existing payment methods. You can add payment methods such as credit cards or link your PayPal or Stripe account. 
    • Your account must have at least one payment method at all times. If you wish to delete your only payment method, you’ll need to add a new one first.
  2. Authorization holds
    • When you place an order, it creates an authorization hold. These apply only to those paying with a credit or debit card. Authorization holds are a way for us to confirm your funds can go through successfully. These are not payment charges. Authorization holds are temporary and the pending line transaction on your bank statement will disappear after a few days.
    • If you’d like more information on the authorization hold you’re seeing on your statement, contact your bank. They’ll be able to confirm that the money hasn’t left your account. They’ll also be able to give you more information about their authorization hold process and a clearer time frame of when the line item will disappear from your statement.
Receipts And Invoices
How do I view my receipts and order history?
  • Click Account & Settings and select “My Orders” to access your list of past orders. You’ll be able to view receipts, reorder previous items, and share your purchases.
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